I am not a big fan of having lots of employees because they are so hard to keep up with. We do have a lady that did something yesterday that we could all learn a lesson from. She had made an error of omission about a month ago. It materialized again yesterday.
The omission was not a big deal but there were a couple of frustrated customers. When asked about the problem she said, "I forgot, it was my mistake, it will not happen again and here is how I will make sure it doesn't happen again". Who could ask for anything more. She did not try to shift the blame. She did not try to cover it up. She did not make excuses.
We all make mistakes but it shows a lot of character to own up and take responsibility.
We need more individuals with that kind of character.